Shipping & Returns Policy
Shipping
All orders from 'Hipandra' will be shipped from the UK by Royal Mail.
Track orders at www.royalmail.com
Please allow 2 - 3 working days for all orders to be processed and shipped.
Tracked orders will take priority and be shipped first.
Orders within the United Kingdom
All orders will be posted using the Royal Mail Signed For Service.
Delivery time - estimate 1 - 3 working days from dispatch
Please choose tracked shipping as we cannot be held responsible for missing orders delivered to an address where other people have access to your mail.
Postage is £2.50, First Class Signed For.
Next day delivery orders must be placed before 2pm to be shipped that day. Next day delivery - £6.85. They will be delivered on the next WORKING day (Monday if ordered on Friday before 2pm, Tuesday if ordered after 2pm Friday as it will be dispatched on Monday).
Please make sure you include your full delivery address. Hipandra will not accept responsibility for incorrect addresses.
FREE TRACKED SHIPPING IS AVAILABLE ON ALL UK ORDERS OVER £50.
Orders Outside of the UK
Please contact hipandraonline@gmail.com for delivery costs.
Returns
Please return any unwanted orders within 14 days of receiving the ordered item*.
Simply email hipandraonline@gmail.com with your order number and reason for return.
All return postage costs are the customers responsibility and items returned must be returned in their original packaging, undamaged and unworn. Please note that it is the customers responsibility to ensure that the correct postage cost is paid in order for the item to be returned to 'Hipandra' directly.
All refunds are refunded by the same payment method and refunds will be made within 3 - 5 working days. Please enclose a note within the package giving details of the order number, name, address and date of purchase so that the refund can be issued promptly.
If any items returned take you below the offer of FREE delivery, the delivery cost will be deducted from the final refund.
Exchanges
Please contact us directly at hipandraonline@gmail.com with details of your exchange. Please note that postage will be charged for exchanges.
Faulty Items
We do make sure that all our products are checked for quality control, however, if by any chance your item is faulty,
please contact us at hipandraonline@gmail.com. Please include photographs and any other relevant information. We cannot be held responsible for items damaged by the customer.
*Please note, we do not accept returns on earrings for hygiene reasons.
Gift Certificates
Any gift certificates that are purchased from 'Hipandra' can be used both online and at any of my markets. If used online please send me a message via the website with a copy of the gift certificate and what you would like to purchase. If spent at a market please bring the certificate with you. The balance on the gift card may be used for full or part payment. No change will be given but any unused balance will remain on the gift certificate and can be used towards future purchases. All gift certificates can be used towards the purchase of items at a higher price with payment of the difference. The gift certificate cannot be redeemed for cash, 'Hipandra' cannot except any responsibility for lost or stolen gift certificates. Keep the gift certificate safe as though this is cash.